STORE POLICIES
Shipping & Delivery
On time delivery is a key performance indicator that we are committed to achieve as our service standard. When you order with us, you can select from any of the following three shipping options to pick what works best for you. These options will be provided in real time at check out so you can make an informed decision.
Option 1
The cheapest delivery
Option 2
The most value for money (in between the cheapest and the fastest)
Option 3
The fastest delivery
Order Tracking & Status Update
Once the item is shipped, the tracking ID will be automatically sent to you via email so you can be aware of the status of your order throughout the shipping process. Any products sold during sales cannot be exchanged, returned or refunded. We deliver globally and locally in Singapore, island wide except restricted areas.
For requests regarding international bulk shipment, please send your enquiries to email : contact@lifefy.onmicrosoft.com. We will provide quotes on a case by case basis.
Exchange & Returns
Return and exchange is not allowed for overseas orders. Return and exchange of any product is allowed for domestic orders if it is due to in-transit damages or manufacturing defects only. However, any products that have been opened or mixed with other items after delivery are not allowed to be returned due to hygienic or health protection reasons; for example, topical cosmetic products. To process returns or refunds for domestic orders, firstly, you must take a photo as evidence and email to : contact@lifefy.onmicrosoft.com. We will conduct a visual investigation. Please do not send the product to us without authorization from us via email. Cost of the courier sent to us will be borne by you. Upon approval, we will issue you a Return of Materials Authorisation (RMA) number. Please indicate your choice of exchange or refund and order details, then proceed to send the product to the same initial Fulfillment Center address from where it was shipped out. All exchanges/returns of domestic orders are subject to the discretion of Lifefy.
Exchange & Returns (Cont'd)
We will process the return for domestic orders only under the following conditions:
1. Not Tampered
The product was not tampered with, resized or damaged after delivery during your possession
2. Original Condition
The product is in its original form as when it was first delivered to you
3. Returned in Original State
The product is returned in original state (with brand’s/manufacturer's box, user manual, warranty card and all the accessories within)
Exchange & Returns (Cont'd)
Upon receipt of returns of the domestic orders, further investigation will be carried out. After the damaged or defective products have been verified and confirmed, the following actions will be taken depending on your request for refund or exchange. We do not take any responsibility for different products sent to us and will not return the incorrect product that has been wrongly sent as a return to us.
Refunds
A full refund including a refund of original shipping charges will be processed. However, the original shipping charges will not be refunded if it is due to errors/choice made by the customer.
Exchange
We will send a new replacement product back to you. The shipping cost will be borne by us.